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Wednesday September 17th 2014 | 

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Strange US Airways $40000 Web Violation

Unusual US Airways Web Violation

$40,000 website violation

Is the weird US Air $40,000 Website violation going too far?

The total purchase price is disclosed on the final payment page where you click the payment button and not disclosed on the pages leading up to the payment button.

The U.S. Department of Transportation (DOT) today assessed a $40,000 civil penalty against US Airways for violating rules that need airline price adverts to disclose the full price consumers must pay for air transportation.

“When consumers shop for air travel, they have a right to know how much
they will must pay,” said U.S. Transportation Secretary Ray LaHood.
“We will continue to ensure that airlines comply with our price
marketing rules.”

The Department’s Aviation Enforcement Office found that when consumers searched the carrier’s web-site for one-way flights sorted by schedule, US Airways provided a set of fares that did not include additional applicable taxes and fees, or any notice on that page that these additional charges would be necessary.

Under DOT’s requirements for Net marketing displays, the full fare must either be listed on the first screen that provides fare quotes, or the existence of additional government-imposed per-passenger charges must be prominently disclosed along with a hyperlink that takes consumers to a page that describes the additional charges.

In August the Transportation Department issued a $75,000 civil penalty against Continental Airlines Inc. for violations including a failure to display taxes and fees along with base fares. Simultaneously it issued a $70,000 civil penalty to US Airways after reservations agents failed to tell shoppers that their flight would actually be on a code-share partner.

The airline told the government it was an inadvertent programming error which it fixed right away. It pointed out that customers still saw the full ticket price including taxes before they bought the ticket. The civil penalty was negotiated between the government and US Airways, which did not admit to any violation.

Shares of US Airways Group Inc. rose 2 cents to $7.45 in midday trading

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